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FAQ

F . A . Q

HOW DO YOU SHIP?

BeeTog ship via UPS and USPS. Keep in mind that UPS does not ship to PO boxes. We provide shipping confirmation and tracking number via email the day your order ships. 

For more information, please read our Shipping Policy.

WHAT IS THE RETURN POLICY?

ALIVE™ buyers can return any unused masturbator with its packaging intact to us within 30 days of receiving it for a full refund or exchange.

To check your warranty record, please visit Return Policy.

For further assistance, please click HERE to contact us. Our specialist will give you the necessary help and support.

CAN I CANCEL MY ORDER?

In most instances, your order is processed and shipped the same day so you get it quickly. There is no way to cancel an order once it has been picked up by our delivery partners. Please order carefully.

DEFECTIVE ITEMS

If an item is found to be defective within 2 years of purchase, you are eglible and covered by the qualified warranty program.

To check your warranty record, please visit Return Policy.

For further assistance, please click HERE to contact us. Our specialist will give you the necessary help and support.

HOW DO I UNSUBSCRIBE TO THE NEWSLETTER?

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link at the bottom of the newsletter

I WANT TO CANCEL MY ORDER BUT IT HAS ALREADY BEEN PICKED UP

Unfortunately we are unable to cancel your order once it has been picked up by our delivery partners. Please be advised, if you no longer wish to receive this order we suggest you mark the package RTS (Return to Sender) and refuse the order at time of delivery. Please note that the shipping box must remain sealed to refused an order.

HOW CAN I CONTACT YOU?

You can Contact Us on our website or email us with support@beetog.com.

Our office hours are as follows :

Mon - Fri : 9am - 6pm PDT
Sat - Sun : 9am - 1pm PDT

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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